Linvio Voice2Case
How great would it be if your customers could leave voice messages for you and the messages would just magically appear as an entries in your Salesforce customer support system? Well, now you can. With Linvio Voice2Case for Salesforce and a Google Voice or PhoneTag account you can direct voicemail transcriptions into Salesforce Cases. Automatically create new cases, add comments to existing cases, and trigger your own custom workflow when you receive voice messages. And best of all .... it's FREE.
Install from the AppExchange | Users Guide
Features:
- Handle transcribed Google Voice™ and PhoneTag™ messages sent via email and create or update cases in Salesforce. Links and voice recordings are included in case history and attachments.
- Record other types of email notifications as standard Task or Case records in Salesforce.
- Convert Tasks to Cases. Transfer task description and attachments to new Cases or to existing Cases as Case Comments.
System Requirements:
- Salesforce Developer, Enterprise, or Unlimited Edition.
- Google Voice or PhoneTag voice transcription services.
Sign up for a Voicemail Transcription Service:
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Screen Shots
Admin Settings & Logging  |
Salesforce Cases & Case Comments  |
Converting Tasks to Cases
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More Information
Documentation
